Delivery Information

Sydney, Melbourne and Adelaide Metro Free Delivery on most systems. Includes the following brands Daikin, Mitsubishi Electric, Fujitsu, Haier, Samsung, Panasonic.

DOOR TO DOOR DELIVERY*

Dispatching locally not available for all products

For Ducted systems please check delivery calculator.

ALL ITEMS SOLD AND DELIVERED BY OZ AIR ONLINE INCLUDE FREIGHT INSURANCE. SO REST EASY! *Damaged items should not be installed

We deliver our products Australia wide using our preferred couriers and reliable freight companies including partner businesses.

We aim to dispatch all items in stock within 1-3 business days from when payment is cleared, with rare occasions exceeding this time. We will be sure to notify you if there is anything that might delay your order.

Once dispatched, you will receive an email containing tracking information (no tracking provided for express couriers but we will call you to advise of delivery time) and your order will be marked as “Fulfilled”.

FREE CLICK AND COLLECT PICKUP FROM

• BELROSE, SYDNEY NSW
  
• SEVEN HILLS, SYDNEY NSW
• MULTIPLE WAREHOUSES IN MELBOURNE, VIC
• MULTIPLE WAREHOUSES AROUND BRISBANE AND QLD
• ATHOL PARK, ADELAIDE SA
• KARDINYA, PERTH WA
• WANGARA, PERTH WA

* Not all products available at all warehouse. Please check delivery options for each product via the delivery calculator.

We aim to have your item sent out from our warehouses within 1-3 business days. You will receive a notification to let you know it's ready for collection.

Delivery Time Frames (business days):

• Sydney Metro – 1-3 days delivery estimate
• Gosford/Wollongong – 2-4 days delivery estimate
• Melbourne Metro – 2-4 days delivery estimate
• Brisbane Metro – 2-4 days delivery estimate
• Adelaide Metro – 3-5 days delivery estimate
• Perth Metro – 2-6 days delivery estimate

OUTSIDE METRO AREAS?

Outside of metro areas please allow more time due to courier availability. Please allow up to 10 business days for your order to arrive after dispatch, although usually much sooner. Please exclude any weekends, public holidays and the days between the 21st of December until the 2nd of January.

Cost

All prices shown are in AUD and inc GST. 

To determine the delivery costs when outside of metro areas, enter your postcode into the ‘delivery cost calculator' section on the product page or the cart page. The delivery price will be displayed, if 'Call for custom delivery rate' is displayed please call us and we will be able to advise of delivery costs to your location.

Authority To Leave

You can request an authority to leave by emailing us, we can then notify the courier or delivery partner of this.

For any missed deliveries due to 'no one being available at the delivery address' at the expected time the order will be left at your requested location if you have given Authority To Leave without a signature. If you have not provided the Authority to leave the delivery will be taken back to the depot and a new attempt will be made, most of our delivery partners offer additional deliveries but some items may incur additional fees (depending on the couriers used). If an item is returned to us due to incorrect information or a missed delivery the redelivery fee and/or return fee will be on-charged.

You are required to check items upon delivery for any obvious signs of damage which may have occurred during transit. If upon delivery you notice an item is damaged (noting some minor damage can occur to the packaging/box, this is unfortunately not uncommon during transit) or not as described please do not open it, you are required to reject delivery by the driver to which you will need to contact our Customer Service Team within 24 hours (with photographic evidence of the package/item) to arrange re-delivery.

If upon opening the package you find damage to the items please refer to our returns policy.

Please be aware that if the delivery docket is signed received in “Good Order or Condition” the liability of any damages passes to you the consignee.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or incorrect postal address given. ​

We only ship within Australia to physical addresses such as houses, apartments or businesses and DO NOT post internationally, to PO Boxes, Parcel Lockers etc.

Change to delivery instructions after the unit has been dispatched will also incur additional charges.

For futile deliveries regardless of 'free delivery promos' we reserve the right to charge a delivery fee if no one is available to accept the delivery at the agreed upon delivery time with our express couriers.

No weekend or after-hours deliveries are available.

Will Someone Need To Be Home To Accept Delivery?